Terms of Service

1. What these terms cover

This website is aimed at businesses: brands, distributors and product companies sourcing development or manufacturing. It is not a consumer shop, and nothing on it is an offer for retail sale.

The work behind this site is a collectible display-face robot or a toy with an electronic core inside plush or vinyl. Anything outside that scope is a conversation, not an assumption.

Using the site, or sending an inquiry through it, means you accept these terms for that use. A project is governed by its own order and development agreement, and where the two differ the project document wins.

2. Quotations

A quotation is built on a written requirement sheet: the product, the quantity, the market, the certification scope and the Incoterm. Change one of those and the number changes with it.

Prices exclude tax, freight and certification fees unless the quotation says otherwise, and are valid for the period stated on it. Where no period is stated, ask — do not assume it still stands.

Figures given before the specification is fixed are marked as estimates. They are honest ranges rather than commitments, and the quotation replaces them once the specification is locked.

3. Specifications and changes

Development runs against a locked requirement sheet. Once it is locked, a change is handled as an engineering change: priced, scheduled, and confirmed in writing before work resumes.

Some changes stay cheap at any stage — a colour, a print, a label. Others stop being cheap after tooling or after a test submission, and the quotation says which is which when it is issued.

4. Tooling and ownership

Tooling paid for by the client belongs to the client. It is kept, maintained and stored for the life of the project, and released to the client or transferred to another supplier on request, subject to any outstanding balance.

Where a mould is shared across several clients' products — a stock housing, a standard bracket — it is not exclusive, and the quotation says so before the order rather than after.

5. Intellectual property and confidentiality

What you paid us to create is yours: the design, the tooling, the artwork and the firmware written for your product alone. What existed before the project stays ours, and is licensed to you for use with that product.

Some of a product's software is not ours to give away — the real-time operating system, the chip vendor's SDK, third-party libraries. They come with their own licences and they travel with the device. Anything structural in that list is worth naming before the design is frozen.

Confidentiality runs both ways and does not end with the last shipment. Drawings, process data and prices stay with the project.

6. Samples and approval

A production run follows a signed sample, not a rendering. The signed unit — a gold sample, or a limit sample where the process varies — is the standard an inspection measures against.

Samples are quoted as their own line. They are engineering output, not free marketing material, and the number of rounds is agreed rather than assumed.

7. Delivery, title and risk

The trade term in the quotation fixes the moment risk moves, and that moment is the only thing a delivery clause is really about. FOB Shenzhen is our default because it is the one both sides usually mean.

Inspection can be arranged before shipment, at our end, by the client or a third party of the client's choosing. Doing it there is cheaper than discovering a problem at the destination.

A schedule is a plan and a promise is a date. The plan is what we give at quotation; the date is what the order confirms, with the dependencies written down.

8. Liability

The cap is what was invoiced for the project, and the exclusion is for indirect loss. Both are ordinary, and both are the only way a supplier can quote a price that is not an insurance premium.

Software carries its own honesty: an AI reply may be wrong, and a device that watches over someone is not a medical device. Those two sentences are not disclaimers, they are the design brief.

Nothing in these terms touches liability that the law does not let either side waive, including for death, personal injury or fraud.

9. Warranty

The order states the warranty length and what it covers; the seller of the finished device carries it towards the end user, on that seller's terms.

A difference that falls inside the signed limit sample is not a fault. The sample exists so that this judgement is made once, before production, rather than at final inspection by whoever happens to be on shift.

10. Compliance and export

A certificate covers the markets it was tested for, and no others. Adding a market later means another submission and, sometimes, a different part.

Export control and sanctions law applies to both sides. Where a licence is needed for a product or a technical file, the order names the party who applies.

11. Governing law and disputes

These terms and any project agreement are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer-protection rules where a device is sold to a consumer. Disputes go first to negotiation, then to the court named in the project agreement.

12. The app and the devices

An app that ships with a product, and the device it controls, are covered here as well. The account is created by an adult, and where the product ends up with a child the adult who owns the account remains responsible for it.

Firmware and app updates are enabled by default, because security fixes travel that way. They can be switched off, and updates installed manually, at the cost of receiving those fixes later.

To the extent the law allows, an account that breaks the rules below can be suspended after notice where notice is practical: no surveillance of other people without their consent, no attempt to bypass security, no using the voice features to produce unlawful or infringing content.

13. Contact

Questions about these terms: evaoem@3cbay.com. Written notices go to Shenzhen Jinghong Innovation Technology Co., Ltd., 27/F, Fucheng Times Square Tower, Xin'an Street, Bao'an District, Shenzhen, Guangdong, China.